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Customer Service Representative

Robert Half

This is a Full-time position in Boise, ID posted February 15, 2021.

Ref ID: 03590-9502836762

Classification: Customer Service Representative

Compensation: DOE

OfficeTeam Boise is looking for 15 Customer Service Representatives to work a long-term temporary assignment with our client, a well know governmental agency. This team has seen an upswing in calls and paperwork, and has an IMMEDIATE need to bring in top-notch customer service specialists to help with volume. This is a long term temporary position slated to last at least 8 months. It offers full-time Monday-Friday hours, benefits through Robert Half OfficeTeam, plus the possibility to go remote after successful completion of training.

How you’ll make an impact:

• Provide knowledgeable and empathic customer service via inbound calls and emails

• Listen to applicant’s questions/concerns to ensure that each case is dealt with appropriately, work with callers to walk them through the applications process, and help to resolve enrollment issues

• Perform research to quickly answer questions, and escalate complex inquiries to the correct departments as needed

• Input applicant information into a database, cross-reference data, and make corrections in an efficient and accurate manner

• Ad-hoc data entry and administrative projects as assigned

Onsite:

Keeping your health and safety at the forefront, this client has strict COVID-19 protocols in place, including providing Personal Protective Equipment and ample spatial distancing.

We want to hear from you regarding your interest in this role! Contact our OfficeTeam recruiters Allie or Lana at 208-336-9220 TODAY!

Job Requirements:

• Prior experience in a moderate volume customer support, retail, or service industry position is preferred (but not required!)

• Proven experience showing compassion for others while problem solving

• Excellent phone etiquette and a polite demeanor

• General computer proficiency, including solid typing and data entry abilities

• Ability to multi-task, prioritize, and manage time effectively

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you’re a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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