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Desktop Support Specialist

Canyon County

This is a Full-time position in Caldwell, ID posted February 2, 2021.

General Statement of Duties The Desktop Support Specialist performs a variety of technical duties related to the installation, maintenance and support of the County computers, telephony, print devices, network connectivity, and equipment performs related work as required. Classification Summary The principal function of this position is to provide computer support for PC hardware and software applications, including installing maintaining and upgrading PC hardware utilizing desktop imaging software analyzing and diagnosing problems and conducting special projects. Reports to the Operations Manager as daily work is performed under the general supervision of the Lead Technical Lead, but is generally self-directed. The principal duties of the position are performed in a general office environment, although travel to various departments is often required to install and repair computer systems. Essential Duties and Responsibilities Troubleshoots and repairs hardware andor software problems Installation of user equipment which may include personal computer, printer, scanner, copier, peripherals and related equipment Establishes network connectivity and computer based profiles for users Installs, maintains and upgrades system hardware and software Use of computer imaging software for deployment Researches and recommends system upgrades and equipment Comply with Canyon County Information Technology Policies and Procedures Assists in security and anti-virus systems operation and maintenance Upgrades and supports software related problems Monitors and maintains equipment and supply inventories Operates help-desk to respond to user issues and questions, including answering telephones and e-mail questions Provides general assistance to users in the operation and understanding of general office computer programs Maintains a knowledge base of past issues and proven solutions Escalates service requests to the County System Administrators, Programmers and other IT personnel as needed Performs all work duties and activities in accordance with County policies, procedures and safety practices. Other Duties and Responsibilities All Technology Support Technicians rotate on-call support duty for after hours, night and weekend essential support rotation includes one week per month for after hour coverage. Performs other related duties as required. Knowledge, Skills and Abilities Knowledge of Strong customer service orientation Computer security methods and procedures Personal computer installation, operation and maintenance Information system and networking practices and principles Printer operation and maintenance PC hardware, software and specialized applications Network protocols and interface systems Diagnostic methods for computer hardware and software. Ability to Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity Analyze operating problems of hardware and software and develop effective solutions Instruct end-users on software applications and computer systems Maintain and upgrade computer systems Maintain a professional demeanor during stressful situations Compile reports from a wide variety of sources and transmit data Understand and follow oral andor written policies, procedures and instructions Comprehend technical and user manuals, diagrams and instructions Operate standard office equipment, including a personal computer using program applications appropriate to assigned duties Be highly self-motivated and directed and pay keen attention to detail Understand and carry out instructions and maintain a courteous, professional, and effective working relationship with users and co-workers. Acceptable Experience and Training High School diploma or GED equivalent is required Minimum of 3 yearsrsquo experience performing computer related help-desk work An A+ or Microsoft Certified Professional Certification is preferred OR Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work Candidates who display exceptional customer skills, communications and teamwork abilities, along with rapid learning, flexibility, and adaptability may be preferred over those with greater experience, but lacking those demonstrable skills. Special Qualifications Must possess a valid Driverrsquos License Must successfully complete a background check through the National Crime Information Center (NCIC). Essential Physical Abilities Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, comprehend and prepare written technical reports and diagrams. Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively in person and by telephone Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate and make adjustments to computers, tools and equipment. Sufficient body mobility, flexibility, agility and strength to work in an office environment, perform duties that may require bending, stooping, kneeling, crouching, reaching and to occasionally move or lift up to 50 pounds. EOE Statement Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.

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