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Enterprise Service Desk Specialist

DISYS

This is a Full-time position in Meridian, ID posted July 20, 2021.

Hi from DISYS ! We are seeking new IT Service Desk Specialists for a contract-to-hire opportunity in Meridian, Idaho. You are our ideal candidate if you have a basic knowledge of the Windows operating system, Microsoft Office Suite applications, and 2 years of previous customer service experience. User management in Active Directory or troubleshooting experience via Remote Desktop are bonus skills.

Currently, we are interviewing candidates that can start in July 2021 and are looking for full-time opportunities. Preference will be given to candidates with a valid CompTIA CE certification and active security clearance.

What Will You Be Doing:

  • Provide basic technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.
  • Use automated customer ticketing systems and databases to analyze routine situations.
  • Review incoming requests, both computer-generated and verbal, sort, code, and may prioritize for proper action.
  • Search for information to support our customers’ technical issues.
  • Resolve problems or contact more senior technical support as necessary.
  • Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or correct the issue.
  • Help our clients and customers.
  • Track customers’ IT troubleshooting process in a ticketing system.

Qualifications:

  • High School Diploma or GED
  • 2 years of previous customer service experience
  • Strong knowledge of Windows operating systems and an understanding of Linux and macOS operating systems.
  • Basic knowledge of mobile operating systems, including Android and iOS.
  • Good knowledge of MS Office Suite and/or O365 applications: Word, Excel, PowerPoint, and Outlook.
  • Experience in cloud technologies such as Dropbox, Google Drive, iCloud, or OneDrive.
  • Good verbal and written communication skills
  • Polite customer service skills

It is a plus if you have:

  • Previous experience with customer ticketing systems
  • Email or message encryption experience
  • A valid CompTIA A+, Network + or Security + CE certification
  • Active security clearance: Active Secret or Top Secret

Job Details:

  • Type: 6-month contract, W2 > Full-time position after that.
  • Start Date: Next start dates are 6/28 and 7/12/2021.
  • Location Meridian/Greater Boise Area, Idaho
  • Remote or onsite: 100% onsite
  • Benefits: Health, dental, vision, 401(k) and FSA plans, health and disability insurances, paid holidays, etc.
  • Pay: $26.77/hourly + overtime ($60k/yearly)
  • Overtime: Expected
  • Shift work: Yes. Day and evening shifts.
  • Training: You will start your employment with a 2-week training (fully paid).
  • Work Authorization: US citizens can only obtain the security clearance required for this level.
  • Relocation: No relocation assistance.

For immediate consideration please contact Binuja KC at binuja.KC @disys.com and send your latest resume and availability to interview. If you have any questions, please let me know.

If you do not have an active security clearance, we can sponsor an interim security clearance for you from DISYS. Please note that you must have or get a valid CompTIA A+, Network + or Security + CE certification within 90 days from the hire date.

Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Requirements:

  • Provide users with network technical support
  • Maintaining hardware and software to support end users
  • Providing support to end users and desktop support
  • Provide end-user software troubleshooting and support
  • Resolve technical hardware and software issues
  • Provide technical support to end users
  • Assist users with application software issues
  • Provide technical support for internal users
  • Provide technical support, including desktop support, user training, assisting users with hardware and software issues
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Provide technical support to end users via telephone
  • Capture support activities and help support end-users
  • Provide hardware and software training and support to end-users
  • Resolve software and hardware issues
  • Resolving hardware and software issues
  • Ensure support for hardware/software and office equipment issues
  • Provide technical support to other support analysts
  • Instruct users on computer software and hardware
  • Conducting software analysis and providing application support to end users for all software systems
  • Provide remote and local system user support related to software application and hardware
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