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Inspiro: Customer Retention Agent

Inspiro

This is a Contract position in Gibbs, ID posted May 24, 2021.

HighlightsLocated in Remote: Idaho OR Onsite in Coeur d’Alene, IdahoEmployeeFull-time roleJob PurposeWould you identify yourself as goal oriented, optimistic and tenacious? Do you pursue your career goals with energy, drive and a need to achieve? Are you competitive by nature and love to WIN? If you answered yes to the 3 questions above you may be an exceptional candidate to join our expanding team of Inbound RETENTION SPECIALISTS for our Coeur d’ Alene, ID Call Center. In this role you would be responsible for sharing knowledge and enthusiasm about pricing, services, and technology for DISH Network and cultivating long term client relationships through a foundation of trust and value. 100% inbound calls with absolutely no cold-calling!What You’ll DoBuild quick rapport with existing customers using assertiveness and confidence to educate them on the value of remaining a DISH customerApply sales methodologies and problem-solving strategies to best position DISH’s products and services while providing long-term, individualized solutions to customers and saving all accounts with integrityIdentify customer pain points, overcome objections and create urgency to remove any roadblocks that may have the customer wanting to discontinue their serviceApply proven de-escalation skills with any upset or irate customers prior to addressing their needs to ensure a positive customer experienceUse web-based tools to stay current on industry-wide products, features, and servicesConsistently strive to exceed in all performance standardsBe receptive to receiving and applying any and all Coaching or Feedback given by the Leadership teamOther similar and/or related duties as assignedWhat You’ll Need to SucceedSelf-motivated to successfully achieve goals while consistently striving to be a top performerQuick and creative problem solving techniquesAdaptable, coachable and openness to changeEfficient with navigating and multi-tasking on a desktop computerWilling to work assigned shifts and hoursAbility to HAVE FUN and grow in a career!Requirements ExperienceHigh school diploma or equivalent required1 year call center/sales experience preferredBenefitsHighly competitive base hourly rate, coupled with an Exceptional Commission Structure$750 New Hire Joining Bonus $250 after 30 days and $500 after 60 days *conditions apply*$750 Milestone Bonus – $250 after 90 days and $500 after 120 days *conditions applyFull Medical/Dental/Vision/, Tenure based PTO accrual, Life Insurance, Long Term & Short Term Disability, Paid holidays, 401K with 3% matchDiscounts up to $600 annually on Dish services for all employees$25 Internet Stipend per month after 60 days of employmentEmployee Referral Bonus with no cap

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