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Patient Services Coordinator

Kootenai Medical Center

This is a Full-time position in Post Falls, ID posted February 15, 2021.

Job Description # Responsible for coordinating services for patients and providers within Kootenai Clinic, using a top-rated, customer service focus at all times.## Comply with all Kootenai Health confidentiality and HIPAA standards.## Duties may include, but not limited to, coordinating appointment scheduling for providers and self-referrals both internal and external from KH, greeting patients as they enter the clinic, assisting patients in completion of required paperwork and compliance forms, maintaining patient demographics and insurance information in appropriate scheduling systems, scheduling procedures, filing information in patient medical records, interacting with area physicians clinics and agencies as needed.## Communicates basic financial policies pertaining to insurance coverage, collecting copays, deductibles, and self-pay payments, obtaining pre-authorizations as required and processing charges.# May also coordinate and perform all aspects of the patient referral process including collaboration with the KC authorization team for approval, scheduling appointments with provider/entity once approval has been received, and communicating details to patients, and monitors referrals via EHR report to identify pending and incomplete referrals.# Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. #Performs other related duties as assigned. # Minimum Qualifications: High school diploma OR equivalent preferred Experience working in medical office preferred Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred # Working Conditions: Must be able to lift and move up to 10 lbs Must be able to reach arms above or below shoulder height Must be able to maintain a sitting position# Must be able to stoop or crouch Typical equipment used in an office job# Work Environment: # Kootenai Clinic locations have operation hours based on locations and patient needs therefore availability to work all shifts, weekends and holidays as appropriate for location will be expected and required. Work is normally performed in a typical interior work environment.## # Why Kootenai Health? # Kootenai Health has a solid reputation in the Pacific Northwest and has a rich history that spans nearly 60 years of innovation, achievements, and benchmarks in healthcare. Providing a comprehensive range of medical services, our main campus is located in Coeur d#Alene, Idaho and includes a 330-bed community-owned Level II Trauma hospital. We have been recognized among large employers as the No. 1 Best Place to Work in Healthcare by Modern Healthcare magazine, and are regularly recognized by Cleverly and Associates for providing value to our community.# # Employer Highlights: # 3 Time Magnet Designated since 2006 # This designation is nursing#s top honor, accepted nationally as the gold standard in nursing excellence. Kootenai was the first hospital in the Inland Northwest to receive this designation and the second in Idaho. # Member of the Mayo Clinic Care Network # in 2014 Kootenai Health became the 30th member, a national network of like-minded organizations that share a commitment to better serving patients and their families. Kootenai Health is the first health care organization in the Pacific Northwest to be selected as a member of the Mayo Clinic Care Network, and, like all network members, will remain locally-owned and independent health care provider. # Most Wired / Wireless Hospital, Hospital # Health Networks###Kootenai is consistently named one of the 100 Most Wired hospitals in the country. In this same survey, Kootenai also earned a spot on the list of Top 25 Most Wireless hospitals. # 3 Time Gallup Great Workplace Award Winner # Kootenai Health has been recognized as one of the most engaged and productive workforces in the world! # # # Employer Benefits: # Medical, Dental, and Vision Benefits! 100% employer-paid health insurance premiums for full-time employees. # A tuition assistance program! If you want to further your education, we#ll help you pay for it! Looking forward to retirement? We#ll help you with that! We offer a 457 retirement plan through Fidelity with a match of 3-6% based on years of service and defined contribution account which puts 2% of your annual income into a retirement account for you. Convenient Daycare near campus! Competitive wages and annual increases! An award winning and incentive-driven wellness program! Employee reward, recognition, and retention programs! Professional development and leadership training opportunities! And much more! # # # Have you considered a career at Kootenai Health? Maybe you should! Apply today! # Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status or sex.Job DescriptionResponsible for coordinating services for patients and providers within Kootenai Clinic, using a top-rated, customer service focus at all times. Comply with all Kootenai Health confidentiality and HIPAA standards. Duties may include, but not limited to, coordinating appointment scheduling for providers and self-referrals both internal and external from KH, greeting patients as they enter the clinic, assisting patients in completion of required paperwork and compliance forms, maintaining patient demographics and insurance information in appropriate scheduling systems, scheduling procedures, filing information in patient medical records, interacting with area physicians clinics and agencies as needed. Communicates basic financial policies pertaining to insurance coverage, collecting copays, deductibles, and self-pay payments, obtaining pre-authorizations as required and processing charges. May also coordinate and perform all aspects of the patient referral process including collaboration with the KC authorization team for approval, scheduling appointments with provider/entity once approval has been received, and communicating details to patients, and monitors referrals via EHR report to identify pending and incomplete referrals. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs other related duties as assigned.Minimum Qualifications:* High school diploma OR equivalent preferred* Experience working in medical office preferred* Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferredWorking Conditions:* Must be able to lift and move up to 10 lbs* Must be able to reach arms above or below shoulder height* Must be able to maintain a sitting position* Must be able to stoop or crouch* Typical equipment used in an office jobWork Environment:* Kootenai Clinic locations have operation hours based on locations and patient needs therefore availability to work all shifts, weekends and holidays as appropriate for location will be expected and required.* Work is normally performed in a typical interior work environment.Why Kootenai Health?Kootenai Health has a solid reputation in the Pacific Northwest and has a rich history that spans nearly 60 years of innovation, achievements, and benchmarks in healthcare. Providing a comprehensive range of medical services, our main campus is located in Coeur d’Alene, Idaho and includes a 330-bed community-owned Level II Trauma hospital. We have been recognized among large employers as the No. 1 Best Place to Work in Healthcare by Modern Healthcare magazine, and are regularly recognized by Cleverly and Associates for providing value to our community.Employer Highlights:* 3 Time Magnet Designated since 2006 – This designation is nursing’s top honor, accepted nationally as the gold standard in nursing excellence. Kootenai was the first hospital in the Inland Northwest to receive this designation and the second in Idaho.* Member of the Mayo Clinic Care Network – in 2014 Kootenai Health became the 30th member, a national network of like-minded organizations that share a commitment to better serving patients and their families. Kootenai Health is the first health care organization in the Pacific Northwest to be selected as a member of the Mayo Clinic Care Network, and, like all network members, will remain locally-owned and independent health care provider.* Most Wired / Wireless Hospital, Hospital & Health Networks – Kootenai is consistently named one of the 100 Most Wired hospitals in the country. In this same survey, Kootenai also earned a spot on the list of Top 25 Most Wireless hospitals.* 3 Time Gallup Great Workplace Award Winner – Kootenai Health has been recognized as one of the most engaged and productive workforces in the world!*Employer Benefits:* Medical, Dental, and Vision Benefits! 100% employer-paid health insurance premiums for full-time employees.* A tuition assistance program! If you want to further your education, we’ll help you pay for it!* Looking forward to retirement? We’ll help you with that! We offer a 457 retirement plan through Fidelity with a match of 3-6% based on years of service and defined contribution account which puts 2% of your annual income into a retirement account for you.* Convenient Daycare near campus!* Competitive wages and annual increases!* An award winning and incentive-driven wellness program!* Employee reward, recognition, and retention programs!* Professional development and leadership training opportunities!* And much more!*Have you considered a career at Kootenai Health? Maybe you should!Apply today!Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status or sex.

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