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Remote Retention Specialist


This is a Full-time position in Coeur d'Alene, ID posted February 3, 2021.


– Outbound and inbound calls to customers – Retention of customers to Wellness Plans – Engage sales tactics to retain customers – Negotiating to keep customer and Banfield happy – -Educating customers on benefits of continuing with pet plan


retention, customer service, sales, collections, call center

Top Skills Details:

Retention Customer Service Sales Call Center

Additional Skills & Qualifications:

THIS WILL BE REMOTE. Candidates must have: -Desktop computer or laptop WITH and additional monitor -Ethernet cable -Windows 10 or better – 85 mbps download speed ( 1+ year of retention, highly escalated phone sales experience 1+ year of call center experience Computer proficiency and ability to work between multiple screens and software NOTES FROM MANAGER: 1. Receptionist is not considered call center experience. 2. Want to see duties under each job they had and months need to be on there. 3. Will review resume with sales experience but that is not a guarantee they will go forward with interview 4. Retail experience is not acceptable 5. Grammar errors on the resume is an automatic disqualification We would like to know that they can: Troubleshoot without scripts Type efficiently – no pecking (35 WPM or faster) Willing to deal with angry clients and difficult calls

Experience Level:

Entry Level

About Aerotek:

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek’s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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