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Shore Lodge Whitetail, LLC: Spa Coordinator

Shore Lodge Whitetail, LLC

This is a Contract position in Mccall, ID posted February 2, 2021.

Job DescriptionSUMMARY: The Cove Spa, voted a 4 Star Award Winner by Forbes Travel Guide is a luxury spa looking for Spa Coordinators with the knowledge of what superior customer service truly is! Our Cove Spa Coordinators perform a high level of guest interaction, front desk reception and attendant duties both in person as well as via phone, they are enthusiastic, professional, courteous, reliable and represent “The Cove” as a 4 Star Spa, a place to feel welcomed and pampered. Our Spa Coordinators are required to maintain the operational flow of “The Cove” facility at all times. The Cove is a resort spa that offers all of the luxury, amenities and ambiance of a resort spa in a Mountain setting. The ideal candidate understands what it takes to deliver a first class, 5-star guest experience, and has at prior proven customer service experience. The Cove is the Ultimate Northwest spa destination creating languid comfort and attentive care. Infused with a uniquely northwest feel, the path to health and well-being becomes transformative. Step inside this sanctuary to breathe in the ponderosa and wild lavender, relax, rest and refresh. The successful Spa Coordinator is personable, meticulous and committed to providing our clients a first-class spa experience. REQUIREMENTS:A minimum of 1 year of customer service/sales experience. Experience in the hospitality or beauty industry preferred. A clean Background check and 2 professional references.SKILLS AND Qualifications: Experience working in a customer centric environment.Excellent interpersonal and communication skills with colleagues, management and guests.Approachable, positive, friendly personality.Ability to work as an effective member of a team.Ability to stay organized and multi-task while maintaining a high degree of detail. Experience learning/using computer software and point of sale programs.Strong proven (retail) sales experience preferred.Familiarity with spa treatment types or resort spa experience preferredESSENTIAL JOB FUNCTIONS:Reception/Customer Service: Schedule appointments in person or over phoneGreet guests, check them in and out, escort guests to salon and locker room, give tours, assist in selection of retail, re-book for future visits, and answer questions.Locker Room Attendant: Maintain cleanliness of locker rooms by stocking amenities, picking up dirty laundry, shelving clean laundry, stocking lockers and removing trash.Common Area Attendant: Maintain cleanliness of common areas in The Cove by stocking amenities, laundry, refreshments, picking up dirty laundry, and removing trash.To be punctual to scheduled shift.Set-up or breakdown spa according to standard operating procedures and beginning or end of shift. To assist guests in enjoying their entire experience at The Cove and throughout the property. Act as the Customer Service Representative of “The Cove” and the entire Shore Lodge and Whitetail property.Assist in coordinating Spa groups/parties in conjunction with the Spa Manager.

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