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Client Success Representative, Benefit Services


This is a Full-time position in Boise, ID posted May 24, 2021.

Looking for a new career in customer service and interested in human resources or employee benefits?

This position is most likely perfect for you.

Client Success Representatives (CSRs) at PrimePay are the main service contact for our participants and we strive to treat them like family, helping them to understand and take full advantage of their benefits.

PrimePay is looking for our next Benefit Services Client Success Representative to support COBRA, flexible spending account (FSA), health reimbursement arrangement (HRA), and health savings account (HSA) participants.

Looking for job stability?

Look no further.

As our client base continues to grow, so does our need for rock star CSRs.

As long as you’re dependable, eager to learn and are an effective communicator, you’ll fit right in.

A typical day in the life of a CSR may vary, but you can expect to:
Handle service calls and emails from participants regarding benefits and coverage Research and resolve participant issues Explain plan policies and procedures Review FSA/HRA claims, receipts, and other documentation
Now that we know about you, here is a little about us:
PrimePay, founded in 1986, is a payroll service and human capital management (HCM) provider, offering solutions that empower business to focus on what matters most.

We deliver highly configurable HR and payroll solutions designed to create efficiencies and to maximize compliance for our clients across our nationwide presence.”

PrimePay offers medical, dental and vision insurance, 401(k), paid time-off, paid holidays, a flexible spending account, STD/LTD and life insurance.

Job Requirements:

Sound like you?

Good, keep reading.

You most likely have these desirable qualities:
A great problem-solver with customer service experience A shining, optimistic attitude Confidence in math skills You know your way around the computer Ability to handle phone calls with positivity
It’s a huge plus if you:
Have previous experience with COBRA and FSA/HRA administration Are bilingual (English/Spanish)

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