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Remote Customer Representative


This is a Full-time position in Nampa, ID posted May 22, 2021.


Located in Remote: Idaho OR Onsite in Coeur d’Alene, Idaho
Full-time role

Job Purpose

Would you identify yourself as goal oriented, optimistic and tenacious? Do you pursue your career goals with energy, drive and a need to achieve? Are you competitive by nature and love to WIN? If you answered yes to the 3 questions above you may be an exceptional candidate to join our expanding team of Inbound RETENTION SPECIALISTS for our Coeur d’ Alene, ID Call Center. In this role you would be responsible for sharing knowledge and enthusiasm about pricing, services, and technology for DISH Network and cultivating long term client relationships through a foundation of trust and value. 100% inbound calls with absolutely no cold-calling!

What You’ll Do

Build quick rapport with existing customers using assertiveness and confidence to educate them on the value of remaining a DISH customer
Apply sales methodologies and problem-solving strategies to best position DISH’s products and services while providing long-term, individualized solutions to customers and saving all accounts with integrity
Identify customer pain points, overcome objections and create urgency to remove any roadblocks that may have the customer wanting to discontinue their service
Apply proven de-escalation skills with any upset or irate customers prior to addressing their needs to ensure a positive customer experience
Use web-based tools to stay current on industry-wide products, features, and services
Consistently strive to exceed in all performance standards
Be receptive to receiving and applying any and all Coaching or Feedback given by the Leadership team
Other similar and/or related duties as assigned

What You’ll Need to Succeed

Self-motivated to successfully achieve goals while consistently striving to be a top performer
Quick and creative problem solving techniques
Adaptable, coachable and openness to change
Efficient with navigating and multi-tasking on a desktop computer
Willing to work assigned shifts and hours
Ability to HAVE FUN and grow in a career!

Requirements Experience

High school diploma or equivalent required
1 year call center/sales experience preferred


Highly competitive base hourly rate, coupled with an Exceptional Commission Structure
$750 New Hire Joining Bonus – $250 after 30 days and $500 after 60 days *conditions apply*
$750 Milestone Bonus – $250 after 90 days and $500 after 120 days *conditions apply
Full Medical/Dental/Vision/, Tenure based PTO accrual, Life Insurance, Long Term & Short Term Disability, Paid holidays, 401K with 3% match
Discounts up to $600 annually on Dish services for all employees
$25 Internet Stipend per month after 60 days of employment
Employee Referral Bonus with no cap
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